You will learn:
Legal responsibilities that affect all staff – from the most senior to the most junior.
How staff can be responsible for their own unacceptable behaviour and pay out of their own pocket.
The importance of developing policies and procedures to prevent unacceptable behaviour at work.
The basic training that all people managers should undergo to ensure workplace conflict is tackled
quickly and easily.
The importance of listening and coaching skills training for all managers.
Why allowing workplace conflict to fester is such a ‘no no’.
How to support staff who have been bullied or harassed.
How to ensure managers are confident in dealing with difficult people issues.
The role of senior staff in defusing conflict.
Vital support structures for those on the receiving end of unacceptable behaviour at work.
How clients and customers can be encouraged to be respectful towards your staff.
And much, much more.
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