Defusing Workplace Conflict in a BOX!

All the resources you need to defuse workplace
conflict – both formally and informally.
In one box!  Or a virtual box!

Imagine being able to detect the early warning signs of workplace conflict so that you can nip disputes
in the bud. 

Think how wonderful it would be to learn how to manage and treat staff in such a way that complaints
of bullying or harassment do not happen. 

Visualise a time when workplace conflict is dealt with easily and effectively and formal investigations
are managed robustly and objectively.

Perhaps you already realise that with a little help from someone experienced and skilled in resolving conflict, you could develop the ability to deal with any workplace conflict that arises, or defuse it at such an early stage that it never develops.

If you buy Defusing Workplace Conflict in a Box, a box (or virtual box) full of resources developed by Jean Kelly, you will be able to do exactly that.

Why learn from Jean Kelly?

I have over 18 years’ experience in all aspect of resolving conflict and dealing with challenging disputes.  All that I have learned is here for you in this box – a wealth of workbooks, manuals, and resources – ready for you to learn from and apply in your workplace straightaway.

Defusing Workplace Conflict in a Box is on special offer at less than half price of the retail value of the individual items.  Bought individually, the items would cost £337.99.  But you can buy the box or virtual box for only £165 (including, where applicable, VAT).

For as little as £165, you can buy the following resources, all packaged up in one box and sent to you through the post.  Or chose to receive them as a virtual box ready to download immediately.  

See how valuable each one will be to you.

>>> Resolving Workplace Conflict Made Easy - Workbook <<<

 

Normally retails at £49.

Would you like to be able to:

Spot the early warning signs of conflicts at work.
Nip disputes in the bud before they turn into excessively time-consuming problems
and grievances.
Develop teams that work effectively together so avoiding costly disputes and poor
behaviour.

The Resolving Workplace Conflict Made Easy Workbook does exactly what it says. 

I am certain you will be amazed how easy it is to resolve workplace conflict.  You will achieve peace of mind knowing you can deal quickly and easily with difficult people management issues and develop strategies that will ensure that future conflict is avoided.

By using the approach outlined in this Workbook, I have resolved many workplace disputes.  This is what some clients have said:

“The team are in a much better place now, thanks to your sessions with the two key individuals, Jean.  They are talking together and working cooperatively once more.  They are aware of the effect they were having on each other and they are making changes in how they work together.”  - A senior manager talking about members of his executive team after I had worked with two of them who had been in dispute for over a year.

“Y has withdrawn his grievance against his manager and, thanks to your approach, they have come to understand each other’s point of view.  Y no longer argues with his manager and, in return, his manager is able to give him the responsibility he was craving for and allow him to represent the team at external meetings.  Before you worked with him, Jean, Y’s behaviour was disruptive and disrespectful to both his colleagues and our clients.  There is a much better atmosphere now and Y’s manager is becoming more and more confident.”  - A director of a large organisation talking about my successful approach with two senior members of staff.

“I’ve had a very good day – a really positive re-entry into work.  I have taken on board what you said about how my team want a bit of me.  I hadn’t realised that before, when I was working in my office with the door closed.  This new approach has made all the difference.  I even talked with Z and we had a nice chat.  I had thought that would have been difficult but it wasn’t.”  - A director of a large organisation who had been accused of bullying.

Here are just a few of the strategies revealed in Resolving Workplace Conflict Made Easy:

A simple but tried and tested method of diagnosing the causes of conflict.
The best way to stop conflict from escalating so preventing people’s attitudes becoming entrenched.
How to make little changes that will bring big dividends in improving people’s working relationships.
The number one difference that separates successful people managers from poor people managers.
How coaching people to make changes takes a big burden off your shoulders.

The Workbook includes scenarios based on real-life situations to which you can immediately apply your learning by instantly spotting what was going wrong and noticing what simple changes could be made to resolve the issues.  The series of activities ensures you successfully practise your learning before applying it in your workplace.
Resolving conflict is easy when you use this workbook.  Don’t struggle without it any longer. 

Take advantage of this less than half price offer and buy all these resources in a box or virtual box!

>>> How to Investigate Formal Complaints of Harassment and Bullying <<< A step by step guide to a proven method – a manual

 

Normally retails at £99.

Would your organisation benefit from a proven method of investigating formal
complaints of harassment and bullying?
Would you like a consistent approach to investigating complaints impartially and
robustly?
Would it be a weight off your mind if every investigator in your organisation followed
a well-tested and sound approach that led to fair conclusions and findings?

Our manual, How to Investigate Formal Complaints of Harassment and Bullying is unique.

It is the only MANUAL of its kind that takes you through a step-by-step process to help you formally investigate complaints.

Here’s what is included in the manual:

A proven system to show you how to:

Cut through conflicting evidence
Navigate legal minefields
Deal with reluctant interviewees
Find and analyse worthwhile evidence
Adopt a professional approach to all interviews
Reach conclusions based on facts
Make impartial findings
Produce a clear, evidential and transparent report

What else do you get if you buy this manual?

You will benefit from our ten years’ experience of more than 80 high level, complex, formal investigations of complaints of harassment, bullying, victimisation and/or discrimination within large public and private sector organisations – many of these involving senior staff and ultra-sensitive issues. 

None of our findings have been overturned at employment tribunals.

“I have found the guidance invaluable.  It gives clear structure to what can be a massive amount of conflicting information - the report style is great and can be edited easily for different parts of the process.  The standard letter formats are also something I think we should tweak and use in-house to support investigators through the process.”  Strategic Business Manager, large private sector company.

You are also buying peace of mind

Even if you have a sound policy and procedure in place for investigating formal complaints of harassment and bullying, can you be sure that your investigators – many of whom may never have had to investigate before – have the skills and expertise to undertake this responsible task?

Using this manual will prevent them from ‘going off on a frolic of their own’ – which could leave your organisation vulnerable to litigation.  By providing them with copies of this manual, you will make sure your investigators are impartial and adopt an approach in line with your policy and procedures – in other words, a proven method that has stood the test of time.

A necessary investment

Conducting formal investigations inefficiently and in an amateurish way can be expensive in time, money, litigation and morale.  Long drawn out investigations lead to considerable time lost by the investigator (a senior member of staff), Human Resources, the parties involved and staff members who are witnesses.  If the investigation is not conducted efficiently, team working can break down, staff can go on long term sickness due to stress, and working relationships can be seriously damaged.

By following the proven procedure outlined in this manual, your investigators will develop skills and confidence to ensure that the investigation is conducted in a timely, impartial and fair manner.  The findings will stand up to scrutiny and be unlikely to be appealed.  Less damage will be inflicted on staff morale and less time will be wasted as the investigation will be carried out in a competent and professional manner.

With this manual, you will be ready to face any formal complaint that comes your way – no matter how complex or difficult. 

Why struggle without it?

>>> 7 Easy Steps to Promote Workplace Harmony <<< A training resource

 

Normally retails at £175.

Are you a manager who hasn’t been trained in people management skills?
Would you like to manage staff in a way that is unlikely to result in claims
of harassment and bullying?
Do you want your supervisors and managers to deal effectively and
respectfully with staff but you don’t have the resources to send managers
on management development programmes?

7 Easy Steps to Promote Workplace Harmony is the resource you have been looking for.   This practical pack contains a wealth of information that enables you to handle all aspects of people management easily and successfully – without the need for a lengthy and costly training programme! 

For over 18 years, I have been working with individuals and organisations helping them deal with bullying and harassment in the workplace.   I have investigated many formal complaints of harassment and bullying, as well as trained and coached individuals who have been on the receiving end of bullying, harassment and general unacceptable behaviour at work.

I have observed and been told about the behaviour and attitudes of managers and noted the mistakes many of them have made – mistakes that have led to staff feeling demotivated, humiliated, ignored, stressed and misunderstood.  I have also seen managers struggling to motivate staff, introduce change and encourage their teams to be accountable for their work. 

Having witnessed the mistakes managers make, I spent many months analysing my observations and seeking to understand the key issues that were causing the problems.  I then began to think about the steps managers could take to avoid these mistakes – steps they could take to promote workplace harmony.

“I liked the way the pack raises awareness of how managers like to be treated themselves so they learn how to treat others in the same way.  It gives strategies for dealing with conflict and the skills that often new managers are lacking.  We are going to incorporate the pack into our development programme for new managers in the hope that,if they get it right in the first place, we won’t have to back pedal later on to sort out conflict issues.” HR and Training Manager, private sector company

“Having team meetings have been a great way of demonstrating to the staff that I am letting go and being less controlling.  This has made a big difference to staff morale and has been such a simple thing to introduce!”  A middle manager in a private company.

This pack consists of

The book, 7 Easy Steps to Promote Workplace Harmony – small enough to slip into your briefcase
so you can carry it around for easy reference.
A toolkit, containing further explanations, 17 Skills’ Development Activities to work through and
summaries of the learning to ensure effective implementation of the 7 Steps.
A CD with examples of the listening and coaching skills highlighted in Steps 3 and 4.

This resource is unique. 

Nowhere else will you find the skills’ training to prevent you making the mistakes which lead to
conflict at work.
Nowhere else can you so easily learn how to deal with the people side of management – without
leaving your desk and going on an expensive management development programme.
Nowhere else will you get the support you need to ensure that you manage in a way that is right not
only for your staff but for you too.  After all, if you are not comfortable and at ease when dealing with
your staff, how can you expect them to be loyal and productive in return?

Take advantage of this less than half price offer and buy all these resources in a box or virtual box!

>>> How to be Bully Proof!  <<< A powerful little book

 

Normally retails at £9.99.

You can be bully proof!  You can become resourceful and confident in dealing with people, whether they are colleagues, managers or customers.  You can stop feeling upset by the behaviour of other people.   Read How to be Bully Proof and learn how.

“How to be Bully Proof is so good, right from the first page.  I can never explain properly how helpful this book is.  I found it reassuring and empowering.   Even though things are going well for me now, I will keep my copy so I can always have it to refer to – either for myself or to help anyone else in the same position.”  Christine

 

 

 

Are you are suffering from bullying at work?  Have you been made to feel undermined or offended by the behaviour of a colleague or manager?  Do you want to help others who have been bullied or harassed?  Do you worry about where to go for help or who to turn to?

How to be Bully Proof is the answer you have been looking for.  This easily read book, full of practical suggestions and exercises, will change how you view yourself and others.  You will realise that you don’t need to be put down by other people and made to feel unhappy or inadequate.  This book will empower you to feel good about yourself, despite the unpleasant or difficult behaviour you may be facing.

I produced this book to help anyone who feels alone and unsupported in the workplace or who may wish to help others with conflict situations.  So whether you are the person on the receiving end of unacceptable behaviour, a manager who wants to support your team, a union official, or a member of Human Resources, this book is for you.

“I was able to help a friend by what I had learnt in How to be Bully Proof.  She was being bullied at work but in the end she found the strength to leave and get another job which she really enjoys.  She is currently on temporary promotion and much happier.”  Ann

There are some big ideas inside this book - ideas that have changed the attitude and approach of its readers.  Once they grasped the concepts in How to be Bully Proof, they indeed became bully proof!

“I found How to be Bully Proof so easy to read and understand which is just what you need when you are under a lot of pressure.  It helped me deal with a difficult situation and gave me the strength to look at things in another way.  By changing my approach, I stopped ‘falling down the same hole’ and life is becoming more enjoyable!”  Sharon, an employee in a Government Department.

“When I read your book, I was so surprised - it was like you had read my mind and put into words what was happening to me. It was a great comfort to be able to finally have some understanding and recognition of what was going on and that actually I could 'fight' back through the techniques and exercises given.  This book has honestly changed my life and I really think everyone should read it.”  Ros, who was bullied at work.

I know you can feel powerless when faced with unacceptable behaviour at work.  I know bullying and harassment can destroy your confidence and self-esteem.  But I also know that, by adopting a new approach, you can feel resourceful, powerful and self-assured.

Reading How to be Bully Proof will show you how!

As well as the resources above, in your box (virtual or otherwise)
you will get free links to the following bonuses:

Our unique Conflict Calculator – our unique tool to help you estimate the huge cost of conflict
in your workplace. 

Our ebook – 47 Ways to Defuse Workplace Conflict – further tips and ideas to ensure
your workplace is conflict-free.

And you will receive through the post a special bonus - our amazing Empowering Beliefs’ Calendar – a little resource that packs a big punch (normally retailing at £5).

Don’t miss this great opportunity.  Click here to secure your Resolving Workplace Conflict in a Box (or virtual box) while this less than half price offer lasts.

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